Privacy Policy

Introduction

LBX.pro ("LBX", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at LBX.pro (the "Website") and use our conversational AI services (collectively, our "Services").

Purpose and Scope

This Privacy Policy describes our practices regarding the collection, use, and disclosure of information that you ("you" or "user") provide to us through your use of our Services. This Privacy Policy is incorporated into, and is part of, our Terms of Service, which govern your access to and use of the Services.

By accessing the Services, you agree to be bound by this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Services. Each time you use our Services, the current version of this Privacy Policy will apply.

If you have any questions regarding this Privacy Policy, please contact us at leo@lbx.pro.

Data Controller Information

For the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, the data controller is:

LBX.pro [Your Company Legal Name] [Your Physical Business Address] [Company Registration Number, if applicable] Email: leo@lbx.pro

Data Protection Officer: leo@lbx.pro

If you have questions about how we handle your personal data or wish to exercise your data protection rights, please contact us at the addresses above.

Information We Collect

Conversational Data

AI Conversation Content: When you interact with our conversational AI, we collect and store the content of your conversations, including:

Text messages you send to our AI
Questions, prompts, and instructions you provide
Responses generated by our AI system
Conversation history and context
Timestamps and conversation metadata

Purpose: We collect conversation data to provide, improve, and personalize our AI services, train and refine our AI models, analyze usage patterns, and ensure quality and safety of our Services.

Information You Provide to Us

We collect information that you voluntarily provide when using our Services, including:

Contact information (name, email address, phone number)
Account credentials (username, password)
Profile information you choose to provide
Payment information (processed through third-party payment processors)
Feedback, survey responses, and support inquiries
Any other information you choose to submit through our Website or Services

Information We Automatically Collect

When you use our Services, we automatically collect certain information about your device and usage:

Device Information: Operating system, browser type, device type, hardware model, unique device identifiers
Usage Data: Pages visited, features used, time spent on pages, clickstream data, search queries
Technical Data: IP address, browser settings, time zone, referring/exit pages
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to:

Maintain your session and preferences
Analyze website traffic and user behavior
Improve and personalize your experience
Remember your settings and choices
Provide relevant content and features

You can control cookies through your browser settings, though this may limit functionality of our Services. We use analytics tools including Google Analytics and similar services to understand how users interact with our Services.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases as required by the General Data Protection Regulation (GDPR):

Consent

We process your personal data based on your consent when you:

Agree to receive marketing communications
Consent to use of conversation data for AI model training (you may opt out at any time)
Accept certain cookies and tracking technologies through our cookie consent mechanism
Provide explicit consent for any other specific processing activities

You have the right to withdraw your consent at any time by contacting leo@lbx.pro or through your account settings. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Contract Performance

We process your personal data when necessary to:

Create and manage your account
Provide our conversational AI Services
Process transactions
Fulfill our contractual obligations to you

Legitimate Interests

We process your personal data based on our legitimate interests when necessary for:

Improving and developing our Services and AI models
Ensuring security and preventing fraud
Conducting analytics and research to enhance user experience
Internal administration and business operations
Marketing our Services to existing customers

We only rely on legitimate interests when our interests do not override your fundamental rights and freedoms. You have the right to object to processing based on legitimate interests.

Legal Obligation

We process your personal data when necessary to:

Comply with applicable laws and regulations
Respond to legal processes and governmental requests
Meet regulatory and tax requirements
Fulfill our legal and compliance obligations

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery and Operations

Provide, operate, maintain, and improve our conversational AI Services
Process and complete transactions
Create and manage your account
Provide customer support and respond to inquiries
Send service-related notifications and updates

AI Development and Improvement

Train, test, and improve our AI models and algorithms
Analyze conversation patterns to enhance AI responses
Develop new features and capabilities
Ensure accuracy, safety, and quality of AI outputs
Research and development purposes

Personalization

Customize your experience with our Services
Remember your preferences and settings
Provide relevant content and recommendations
Tailor AI responses based on conversation context

Analytics and Business Operations

Analyze usage trends and user behavior
Monitor and improve Service performance
Conduct research and data analysis
Generate aggregate, de-identified statistics

Communications

Send you updates about our Services
Provide marketing communications (with your consent)
Respond to your questions and requests
Send administrative information and notices

Security and Compliance

Detect, prevent, and address fraud and security issues
Enforce our Terms of Service and policies
Comply with legal obligations and regulatory requirements
Protect rights, property, and safety of LBX, our users, and others

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

Cloud hosting and storage providers
Payment processors
Analytics services
Customer support platforms
Email and communication services
AI model training infrastructure providers

These service providers are contractually obligated to use your information only as necessary to provide services to us.

AI Model Training

Important Notice: Conversation data may be used to train and improve our AI models. We may share anonymized or aggregated conversation data with AI technology providers for model improvement purposes. We implement safeguards to remove personally identifiable information before such sharing.

Legal Requirements

We may disclose your information when required by law or in response to:

Legal processes (subpoenas, court orders, legal proceedings)
Governmental or regulatory requests
Investigations of potential violations of our Terms of Service
Detection and prevention of fraud or security issues
Protection of rights, property, or safety of LBX, our users, or others

Business Transfers

In connection with any merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred to the acquiring entity.

With Your Consent

We may share information with third parties when you provide explicit consent or direct us to do so.

Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you, without restriction.

Data Retention

We retain your information for as long as necessary to:

Provide our Services to you
Fulfill the purposes described in this Privacy Policy
Comply with legal, regulatory, tax, or accounting requirements
Resolve disputes and enforce our agreements

Specific Retention Periods

We retain different types of data for specific periods:

Account Information: For the duration of your active account plus 2 years after account closure or last activity
Conversation Data: For the duration of your active account plus 1 year after account closure (unless you request earlier deletion)
Transaction and Payment Records: 7 years from the date of transaction (to comply with tax and financial regulations)
Marketing Communications Data: Until you unsubscribe plus 2 years for suppression list purposes
Security and Log Files: 90 days from creation
Cookies and Similar Technologies: As specified in your cookie preferences (typically up to 13 months)
Support and Communication Records: 3 years from last interaction

These retention periods may be extended where required by law, for the establishment, exercise, or defense of legal claims, or with your explicit consent. Once we no longer have a legitimate need to retain your information, we will delete, aggregate, or de-identify it within a reasonable timeframe.

Your Privacy Rights

Access and Correction

You have the right to access, review, and correct your personal information. You can update your account information through your account settings or by contacting us at leo@lbx.pro.

Data Deletion

You may request deletion of your personal information and conversation history. Please note that some information may be retained as required by law or for legitimate business purposes. To request deletion, contact us at leo@lbx.pro.

Conversation Export

You may request a copy of your conversation history in a portable format by contacting us at leo@lbx.pro.

Opt-Out Rights

Marketing Communications: You may opt out of promotional emails by following the unsubscribe instructions in those emails or adjusting your account preferences.
Cookies: You can manage cookie preferences through your browser settings.
AI Training: You may request that your conversations not be used for AI model training by contacting us at leo@lbx.pro.

Right to Object

You have the right to object to processing of your personal data when:

Processing is based on legitimate interests or for the performance of a task in the public interest
Personal data is used for direct marketing purposes (including profiling related to direct marketing)
Personal data is processed for scientific, historical research, or statistical purposes

To exercise your right to object, contact us at leo@lbx.pro. If you object to processing for direct marketing purposes, we will stop processing your data for that purpose immediately.

Right to Restrict Processing

You have the right to request that we restrict processing of your personal data in the following circumstances:

You contest the accuracy of your personal data (restriction applies during the period we verify accuracy)
The processing is unlawful, but you do not want your data erased
We no longer need the personal data, but you need it for the establishment, exercise, or defense of legal claims
You have objected to processing based on legitimate interests (restriction applies pending verification of whether our legitimate grounds override yours)

When processing is restricted, we may store your personal data but will not process it further without your consent, except for legal claims or to protect another person's rights.

Right to Withdraw Consent

Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. This includes:

Consent to receive marketing communications
Consent for use of conversation data in AI model training
Consent for non-essential cookies
Any other consent-based processing

To withdraw consent, contact us at leo@lbx.pro or use the opt-out mechanisms provided in our communications or account settings. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

Automated Decision-Making and Profiling

We use AI technology to provide conversational responses and may use automated systems to analyze usage patterns and improve our Services. However, we do not use automated decision-making that produces legal effects or similarly significantly affects you without human intervention.

If we implement automated decision-making in the future that has legal or significant effects, we will:

Inform you about the logic involved
Explain the significance and consequences
Provide you with the right to obtain human intervention
Allow you to express your point of view and contest the decision

State-Specific Privacy Rights

For California Residents (CCPA/CPRA):

Right to know what personal information we collect and how it is used
Right to request deletion of personal information
Right to opt out of sale or sharing of personal information
Right to correct inaccurate personal information
Right to limit use of sensitive personal information
Right to non-discrimination for exercising privacy rights

For Virginia, Colorado, Connecticut, and Utah Residents:

Right to confirm whether we process your personal data
Right to access your personal data
Right to correct inaccuracies
Right to delete personal data
Right to obtain a copy of personal data
Right to opt out of targeted advertising and sale of personal data

To exercise these rights, contact us at leo@lbx.pro. We may request information to verify your identity before processing your request.

GDPR Rights Summary (EEA, UK, Switzerland Residents)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the following rights under the GDPR:

Right to be Informed: Receive clear information about how we process your data (provided in this Privacy Policy)
Right of Access: Request access to your personal data and information about how we process it
Right to Rectification: Request correction of inaccurate or incomplete personal data
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data in certain circumstances
Right to Restrict Processing: Request that we limit how we use your personal data in certain circumstances
Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
Right to Lodge a Complaint: File a complaint with your supervisory authority if you believe your rights have been violated
Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing that produce legal or significant effects

To exercise any of these rights, please contact us at leo@lbx.pro. We will respond to your request within one month, though this period may be extended by two additional months for complex requests.

Children's Privacy

Our Services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected information from a child under the applicable age, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us at leo@lbx.pro.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

Encryption of data in transit and at rest
Multi-factor authentication
Access controls and authentication mechanisms
Regular security assessments and monitoring
Employee training on data protection
Incident response procedures

Despite our efforts, no security measures are perfect, and we cannot guarantee absolute security. We will notify you of any data breach affecting your personal information as required by applicable law, typically within 30 days of confirming the breach.

International Data Transfers

Our Services are operated from the United States. If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using our Services, you consent to the transfer of your information to the United States and the application of United States law.

Transfers from the European Economic Area (EEA)

When we transfer personal data from the European Economic Area, United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection by the European Commission (including the United States), we implement appropriate safeguards, including:

Standard Contractual Clauses (SCCs): We use Standard Contractual Clauses approved by the European Commission pursuant to GDPR Article 46(2)(c). These clauses provide appropriate safeguards for the protection of privacy, fundamental rights, and freedoms of individuals.

Additional Safeguards: Where necessary, we implement supplementary measures to ensure an adequate level of protection for personal data transferred outside the EEA, taking into account the circumstances of the transfer and applicable laws in the destination country.

Your Rights Regarding Transfers: You have the right to:

Request information about the safeguards we use for international transfers
Obtain a copy of the Standard Contractual Clauses or other transfer mechanisms we use
Object to transfers in certain circumstances

To exercise these rights or for more information about our international transfer practices and safeguards, please contact us at leo@lbx.pro.

Data Localization

Where required by law, we will store and process personal data within the country or region where the data subject resides.

Third-Party Links and Services

Our Services may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your information.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes by:

Posting the updated Privacy Policy on our Website with a new "Last Updated" date
Sending an email notification to the address associated with your account
Displaying a prominent notice on our Services

Your continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: leo@lbx.pro Website: LBX.pro/contact

For data protection inquiries specific to your region, you may also contact our data protection officer at leo@lbx.pro.

Dispute Resolution

If you have concerns about our handling of your personal information, we encourage you to first contact us directly at leo@lbx.pro so we can address your concerns.

Right to Lodge a Complaint with Supervisory Authority

For EEA, UK, and Switzerland Residents: You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have violated your data protection rights. You can find contact information for EU/EEA data protection authorities at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

For UK Residents: You can contact the Information Commissioner's Office (ICO) at: https://ico.org.uk

For Swiss Residents: You can contact the Federal Data Protection and Information Commissioner (FDPIC) at: https://www.edoeb.admin.ch

For California Residents: You can contact the California Privacy Protection Agency at: https://cppa.ca.gov

Independent Dispute Resolution

We are committed to resolving complaints about our collection or use of your personal information. EU, UK, and Swiss individuals with inquiries or complaints regarding our privacy practices should first contact us at leo@lbx.pro.

Effective Date: February 13, 2026

By using LBX.pro, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Additional Provisions

Data Minimization

We collect only the personal data that is necessary to provide our Services and fulfill the purposes described in this Privacy Policy. We strive to limit our collection and retention of personal data to what is adequate, relevant, and necessary.

Accuracy

We take reasonable steps to ensure that the personal data we hold is accurate, complete, and up-to-date. You can help us maintain accurate information by notifying us of any changes to your personal information through your account settings or by contacting us at leo@lbx.pro.

Transparency

We are committed to being transparent about how we collect, use, and share your personal data. If you have questions about our privacy practices or need clarification about anything in this Privacy Policy, please contact us at leo@lbx.pro.

Records of Processing Activities

In compliance with GDPR Article 30, we maintain internal records of our processing activities, including the purposes of processing, categories of data subjects and personal data, categories of recipients, and data retention periods.